IT Outsourcing - the global view of SLA service contracts
Outsourcing is program of complete care of your computer equipment on the basis of a SLA service contract. The computer networks administration service ensures our technicians and administrators in single IT ranges.
The service standard defined in SLA service contract usually is:
- complex - servicing the IT unit
- hybrid
- operative - ensuring of the the IT department management, software and hardware auditing, IT staff assessment. Single activities are realised by your employees.
- control - independent auditing of your current IT department (systems and data security, personal audit, output audit, supplier evaluation including incurred investments
- administrator - ensuring of the specialized servers or applications. Common activities are realised by your employees (workstations administration, hotline)
- service - we service your technics in standard range. IT management and servers administration is realized by yourself (often from the abroad central office).
- total - on the basis of service contract, we accept the responsibility for IT running in the frame of provided services, including long-term leases of necessary computer equipment, servers and infrastructure elements and including planned alteration and ensuring legal software with guarantee.
We offer you a SLA service contract with optimal service levels combination and embedded specifications of guaranteed terms of service missions and repairs, systems and services accessibilities, extent of hotline, guarantees and penalty payments and extent of IT management.
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