Computer networks maintenance - SLA
Keeping up the trouble-free running of our client's IT systems is the main operation of ARIT Ltd. since 1996. The professional quality of our services is helpful for many satisfied customers. The low fluctuation of current clients and steadily increasing number of long-time contented users are a proof of our good repute (see Partners).
We administer firms with only few PC as well as customers with hundred of computers, number of servers and complicated infrastructure. For every one we aim to draft the optimal form of cooperation. We can carry for complete IT as well as for the key service only (for example e-mail or e-shop).
Our main target in servicing the client is the raising IT standards along with the incurred expenses reduction. The wide spectrum of patronized environments gives us an advantage in the knowledge of a broad range of problems and their solutions. All these experiences gained in many computer networks we can bring right to you.
The cooperation is based on concluded service contract (Service level agreement - SLA). The headlines of the contract usually are:
initial software, hardware and safety audit
specification of technologies under the maintenance
range and content of maintenance activities
times, frequency and form of scheduled (prophylactic) maintenance
guaranteed terms of service missions on single devices or groups of devices
data safety and protection guarantee
Over common standard is ARIT Ltd. able to offer:
the unique program Guaranteed services for servers
the hybrid systems maintenance
wide networks maintenance with data safeguarding
For clients with concluded service contracts as standard service is treated:
team of assigned servicemen cognizant of your environment
a possibility of substitute device lending in the case of fault or short-term need
professional consultant service in IT development
warranty extension for servers an PCs supplied by us
connection to monitoring system including tabulary processed month statistics
hotline in the range up to 24x7
access to on-line system for service demands managing (Ticket system)
Administrator certifications:
head operating systems certification (Microsoft, RedHat RHCE, Novell CNE)
safeguarding systems certification (AVG, Kerio, Norton)
backup systems certification (Symantec)
groupware systems certification (Kerio, Exchange, Novell GroupWise)
database systems certification (Sybase)
Special knowledge and products as the service contracts addition:
certified distribution of the economical system FlexiBee by Winstrom Ltd.
the servers consolidation (optimizing, virtualization)
large programmer background for your applications (Java, .Net, Delphi, PHP)
administration and optimizing of SQL databases ( see more)
building-up of computer networks of category 5e - 7 and optical networks
licence administration and optimizing, licence audit
hardware and software stocktaking.
In our customer's contentment, the clue is a quality team of non-arrogant IT technicians. Their worth consist not only in specialized knowledge and experiences, but also in quite "common" treatment and communication.
We appreciate you as clients and experts in your fields, and we want to do our best in providing of quality support for your business.
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